qqpek Platform Privacy Notice
This page describes what we collect when you use qqpek and how we keep that data protected. When you open an account, deposit via DANA or e-wallet, place bets on Liga 1 matches, or play live-dealer tables, we gather information about who you are, where you are, and what you do on our platform. Our privacy policy explains our commitments: we encrypt your data in transit and at rest, we do not sell your personal information to marketers, and we share data only where necessary to process your transactions or comply with law.
We at qqpek are transparent about data handling. Your identity documents (passport, national ID) are stored securely during KYC verification. Your bet history and account balance are logged for dispute resolution and compliance. Your payment details (mobile banking wallet, local payment Virtual Account) are processed by our payment partners, not stored by qqpek. This notice sets out exactly what we do with each category of data.
Our privacy policy applies to all users across Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions. Whether you access qqpek on Android, iOS browser, or desktop, the same data protections apply.
What we collect when you use qqpek
We collect several categories of data to run our qqpek platform. First, we collect identity data: your full name, date of birth, nationality, and government-issued ID number. This is mandatory and collected during our KYC verification process before you can withdraw funds.
Second, we collect contact data: your email address (required to open an account) and phone number (optional, used for support and two-factor authentication). Third, we collect address data: your residential address for KYC verification. Fourth, we collect account data: your username, hashed password, account balance, bet history, deposits, and withdrawals.
Fifth, we collect device and usage data: your phone model and operating system (Android, iOS, or web browser), IP address, location (approximate, based on IP), browser type, and pages visited within qqpek. Sixth, we collect payment data: the type of payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank VA), but not the full card or wallet number — that data is handled by payment processors, not stored by qqpek.
How we use your data on qqpek
We use your identity and contact data to verify your account, confirm you are of legal age, and prevent fraud and duplicate accounts. We use your address data to comply with Know Your Customer (KYC) regulations and to confirm that your jurisdiction permits access to qqpek.
We use your account data (balance, bet history, deposits, withdrawals) to settle bets, process your transactions, resolve disputes, and generate account statements. We use your device and usage data to diagnose technical issues, improve our qqpek platform, and detect abuse (e.g. account farming, collusion in bonuses, unusual betting patterns).
We use your payment data to confirm deposits and process withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts. We do not use your data for marketing unless you explicitly opt in to promotional emails. We do not sell your data to third parties.
Third parties and data processors in our qqpek operation
We share your data with third parties only when necessary. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks providing virtual accounts) receive your name, account number or wallet ID, and transaction amount to process deposits and withdrawals. These processors have their own privacy policies and are responsible for protecting your data once it reaches them.
Our hosting provider (which may be located outside Indonesia) stores our qqpek servers and databases. Your data is encrypted in transit to these servers. Our email service provider sends account verification links and support responses. Our analytics tools (aggregated, non-identifying) help us understand which games and markets are most used.
We share data with law enforcement only when required by court order or valid legal process. We may disclose data to regulatory bodies if qqpek is under investigation. We do not share your data with other gaming platforms, betting sites, or third-party advertisers.
Your rights regarding qqpek data
You have the right to access your personal data on qqpek. Log into your account and view your profile, account history, and transaction records at any time. You have the right to request a copy of all data we hold about you — contact our support team with a data access request and we provide it within 30 days.
You have the right to correct inaccurate data. If your name, address, or contact details are wrong in your qqpek account, you can update them from your account settings or ask support to correct them. You have the right to request deletion of your account and associated data, subject to legal retention requirements. Closed qqpek accounts and their transaction records are retained for a minimum of five years for compliance and dispute resolution purposes.
You have the right to withdraw consent for optional data collection — for example, if you do not want to receive promotional emails, you can unsubscribe from our qqpek mailing list at any time via the link in the email or by contacting support.
Cookies and tracking on qqpek
We use cookies on our qqpek website to remember your login status, store your preferences (such as favourite leagues or sports), and track how you navigate the site to improve the user experience. These are session cookies (deleted when you close your browser) and persistent cookies (saved for up to one year).
We use analytics cookies to measure traffic, track which games are most popular, and identify technical errors. These cookies do not identify you personally — they track behaviour in aggregate. You can disable cookies in your browser settings, but doing so may reduce qqpek's functionality (for example, you may need to re-enter your login credentials each session).
How long we keep your qqpek data
We retain your identity and account data for the lifetime of your qqpek account plus a minimum of five years after you close it. This is required for regulatory compliance, dispute resolution, and detecting fraud. Deposit and withdrawal records are retained indefinitely for financial auditing and anti-money-laundering purposes.
We retain your bet history for a minimum of seven years to resolve disputes and comply with gaming regulations. Device and usage logs are retained for up to one year. Payment processor data (confirmation of mobile banking or bank VA deposits) is retained for a minimum of five years.
Security of your data on qqpek
We encrypt your data in transit using standard SSL/TLS protocols (indicated by the lock icon in your browser). Your password is hashed using industry-standard algorithms and is never stored in plaintext. We do not store full credit card numbers or wallet secrets — payment details are handled by our processors.
Our qqpek servers are protected by firewalls, intrusion detection, and regular security audits. Access to your data is restricted to authorised staff on a need-to-know basis. However, no system is perfectly secure — if you believe your qqpek account has been compromised, change your password immediately and contact support.
Contact us about qqpek privacy
If you have questions about our privacy policy, wish to access your data, or want to report a data breach, contact our privacy team via support at qqpek. Email requests are responded to within 30 days. For data access requests or deletion requests, provide your account email and a local paymentef description of what you are requesting.
Data breach notification on qqpek
If we discover a data breach that compromises your personal information, we notify you via email within 30 days of discovery. Our notification includes details of what data was affected, what steps you should take (such as changing your password), and what we are doing to prevent recurrence. We also notify regulatory authorities where required by law.
Changes to our qqpek privacy policy
We may update this privacy policy if our practices change or if we introduce new features to qqpek. We notify you of material changes via email at least 30 days in advance. Your continued use of qqpek after the notification period means you accept the updated policy.
Summary of qqpek privacy practices
We at qqpek collect identity, contact, account, device, and payment data to operate our platform, process your transactions, verify your account, and comply with regulations. We encrypt your data, do not sell it to third parties, and share it only with payment processors and where required by law.
You have the right to access, correct, and request deletion of your data, subject to legal retention requirements. Your data is retained for a minimum of five years after account closure. If you have questions about how we handle your data or want to report a privacy concern, contact our support team.
Our qqpek privacy policy applies across all supported jurisdictions. Whether you access our platform on your phone in Jakarta, on your desktop in Surabaya, or via browser in Bandung, the same privacy protections apply. Our commitment is to handle your data responsibly and transparently.